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Exchanges

EXCHANGE POLICIES:

Please note that orders shipped OUTSIDE OF THE USA are final sale and not eligible for returns or exchanges.

SIZE EXCHANGE: STEP BY STEP

(If you are looking to exchange a product for another different product, please see the Product Exchange Policy)

STEP 1: Make sure the return hangtag is still on the piece of clothing. If removed, the return and exchange policy is automatically deemed as void.

STEP 2: Fill out our exchange form in order to receive an exchange authorization number. At this point, we will make sure that we have the size you desire in stock and we will put it aside for you until we receive you original piece.

You have to do this within the next 7 days after receiving your order.

Please note that the count will begin the day after the package has been delivered (based on the delivery date on the courier’s website).

** Please note that you are required to get an exchange authorization number before shipping the package back to us.

We will email you your exchange authorization number within the next 24 hours.

STEP 3: Once you have your exchange authorization number, put the piece of apparel that you wish to exchange in the original shipping box and stick the return label on top of the old shipping label. Make sure the apparel is in its original state and close and tape the box.

STEP 4: Below the new shipping label, on the box itself, write your exchange authorization number (Example: #4444).

STEP 5: Bring the box to the nearest USPS or UPS.

For Size Exchanges: Once your package is received and inspected, we will email you to let you know if the exchange is accepted and we will send you the new piece of clothing in the size you requested. *Please note that you are allowed one exchange per order only.

Please do not hesitate to contact us if you have any questions! info@violetandflora.com

PRODUCT EXCHANGE: STEP BY STEP

(This is if you want to exchange a piece of clothing for a different one)
(If you are looking to do a size exchange, please see our Size Exchange policy)

STEP 1: Make sure the return hangtag is still on the piece of clothing. If removed, the return and exchange policy is automatically deemed as void.

STEP 2: Place a new order with the new style(s) you want to receive. *(Please note that we will reimburse the shipping cost incurred for this new order after we receive the original piece that you are exchanging).

STEP 3: Fill out our exchange form in order to receive an exchange authorization number. **Make sure that you write your new order number in the comment section before sending us your request.

You have to do this within the next 7 days after receiving your order.

Please note that the count will begin the day after the package has been delivered (based on the delivery date on the courier’s website).

** Please note that you are required to get an exchange authorization number before shipping the package back to us.

We will email you your exchange authorization number within the next 24 hours.

STEP 3: Once you have your exchange authorization number, put the piece of apparel that you wish to exchange in the original shipping box and stick the return label on top of the old shipping label. Make sure the apparel is in its original state and close and tape the box.

STEP 4: Below the new shipping label, on the box itself, write your exchange authorization number (Example: #4444).

STEP 5: Bring the box to the nearest USPS or UPS.

For Size Exchanges: Once your package is received and inspected, we will email you to let you know if the exchange is accepted and we will send you the new piece of clothing in the size you requested. *Please note that you are allowed one exchange per order only.

We will then refund the shipping cost incurred when you placed your second order. Please note that depending on your bank, the payment process can take up to 10 days to show up on your account. 

You can always contact us at returns@violetandflora.com if you have any questions. We are always here to help and want to make sure you are satisfied with your shopping experience!

 

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